Policies

Shipping Policy

Free Shipping

Free USPS Ground Advantage shipping is available on U.S. orders of $50 or more.

Processing Time

Most orders are processed and ready to ship within 5–10 business days. Business days are Monday through Friday, excluding holidays.

Because our products are 3D printed in small batches, some items may be made or finished after your order is placed. We appreciate your patience while we get everything ready for you!

Shipping & Tracking

  • U.S. orders: Orders are shipped via USPS by default. 
  • We currently ship within the United States only.
  • You’ll receive a tracking number by email once your order is ready to ship.
  • Please keep in mind that tracking information can sometimes take a little time to update after your package has been accepted by the carrier.

For additional information about shipping and tracking, please visit our FAQ page.

Damaged Orders

If your order arrives damaged, please reach out through our Contact Us page. We’ll be happy to review the issue and help with the next steps.

Refund & Replacement Policy

Because our products are 3D printed in small batches, all sales are final except in the situations outlined below.

Damaged or Defective Items

You may be eligible for a replacement if:

  • Your item arrives damaged.
  • Your item fails due to a material or manufacturing issue within 30 days of purchase.

If a replacement is unavailable because the item is out of stock, we may offer store credit or a refund, depending on the situation.

Normal characteristics of 3D printing, including visible layer lines, small surface variations, or slight color differences, are not considered defects.

Damage caused by misuse, improper handling, accidental damage, or other user-caused damage is not eligible for replacement, store credit, or refund.

How to File for a replacement or refund

Please contact us through our Contact Us page:

  • Within 7 days of delivery for an item that arrived damaged.
  • Within 30 days of purchase for a material or manufacturing issue.

Please include your order number and clear photos of the item and packaging so we can review the issue.

Replacement & Credit Processing

  • Approved replacements are processed within 5–10 business days, Monday through Friday, excluding holidays.
  • Approved store credits or refunds are processed within 5 business days.

Contact Us

Have a question about your order or need to file a claim? Please reach out through our Contact Us page.

Need More Information?

For information about tracking, shipping, order changes, and other common questions, please visit our FAQ page.